Introduction

At Single Wish, we are fully committed to maintaining a safe, respectful, and professional communication environment. This Anti-Spam Policy outlines our approach to preventing unsolicited, irrelevant, or harmful electronic communications, including email, SMS, newsletters, subscription updates, appointment reminders, and other digital messages sent through our website or third-party platforms. We are dedicated to ensuring that all communications sent by Single Wish or on our behalf are authorized, relevant, and aligned with the consent and preferences of our users. By using our services, subscribing to updates, or providing contact information, you acknowledge and agree to comply with this Anti-Spam Policy and any applicable laws regarding electronic communication and digital marketing.

Scope of Policy

This Anti-Spam Policy applies to all forms of electronic communication sent by Single Wish, including but not limited to promotional emails, educational newsletters, wellness updates, event announcements, and appointment reminders. It also applies to messages sent through integrated third-party platforms used for email delivery, scheduling, or other operational purposes. Users who receive communications from Single Wish are entitled to clear information regarding the content, purpose, and sender of each message, and are empowered to manage their preferences at any time. This policy is designed to protect users from unsolicited, misleading, or excessive communications while enabling effective and relevant interaction with the platform.

User Consent and Opt-In

Single Wish only sends communications to users who have explicitly opted in or provided consent through subscription forms, appointment bookings, or other engagement mechanisms. Consent is obtained in a transparent manner, and users are fully informed about the type of messages they will receive, including newsletters, educational content, promotional updates, and appointment confirmations. Users may also select the preferred frequency of updates, types of content, and topics of interest. Consent can be withdrawn at any time through unsubscribe options, account settings, or by contacting our support team directly. Single Wish ensures that all opt-in processes comply with applicable anti-spam laws and regulations to safeguard user autonomy and privacy.

Prohibited Practices

Single Wish strictly prohibits sending unsolicited messages, misleading content, or communications to individuals who have not provided consent. Messages must not include deceptive subject lines, false sender information, or unauthorized third-party advertising. Users must not manipulate email addresses, contact information, or subscription preferences to bypass consent requirements. Bulk messaging without explicit authorization, harvesting emails from unrelated sources, or any automated practices intended to spam, harass, or exploit users are strictly forbidden. Single Wish maintains a zero-tolerance approach to these practices, and all communications are carefully monitored to ensure compliance with ethical and legal standards.

Unsubscribe and Preference Management

Every communication sent by Single Wish includes an easy-to-use unsubscribe link or mechanism, allowing users to withdraw consent and stop receiving messages at any time. Users may also access subscription settings to adjust preferences, select topics of interest, or change the frequency of updates. Requests to unsubscribe are processed promptly, and Single Wish guarantees that unsubscribed users will no longer receive promotional, educational, or marketing communications. Essential service notifications or critical updates related to counseling appointments or subscription management may still be sent if legally required, but users will always be informed of their purpose.

Third-Party Email and Messaging Services

Single Wish may utilize trusted third-party providers for email delivery, appointment reminders, or operational communications. These providers are contractually bound to comply with this Anti-Spam Policy and maintain strict confidentiality of all user information. Personal data shared with these providers is limited to what is necessary for service delivery, and no unauthorized disclosure or use is permitted. Users are encouraged to review privacy statements of third-party providers alongside this policy to understand how information is handled. Single Wish remains fully responsible for ensuring compliance with anti-spam regulations even when third-party services are employed.

Enforcement and Compliance

Single Wish actively monitors communications for compliance with this Anti-Spam Policy and applicable laws. Any user found to be violating consent requirements, engaging in unauthorized messaging, or attempting to manipulate communication channels may have their access restricted, suspended, or terminated. Reports of unsolicited or suspicious communications can be submitted to the Single Wish support team for immediate investigation. We maintain thorough records of opt-in consent, communications sent, and unsubscribe requests to ensure accountability and transparency. Compliance with local, national, and international anti-spam legislation, including electronic communications regulations, is a priority for all operational practices.

Legal Obligations

Single Wish strictly adheres to all relevant anti-spam and electronic communication laws, regulations, and industry standards applicable to the regions we operate in. This includes compliance with laws governing consent, message content, transparency, recordkeeping, and user rights. We reserve the right to take legal action against any individual or entity attempting to misuse our platform or violate anti-spam regulations. Users are encouraged to report any suspected violations or concerns related to unsolicited communications. Single Wish’s commitment to legal compliance ensures that user communications remain safe, reliable, and fully authorized.

Monitoring and Reporting

Single Wish continuously monitors outgoing communications and subscriber feedback to detect any violations of this Anti-Spam Policy. Users are encouraged to report suspicious or unwanted messages directly to our support team to ensure prompt investigation and corrective measures. Monitoring includes reviewing delivery reports, bounce notifications, complaint records, and feedback submissions to maintain compliance and improve communication quality. Single Wish treats all reports seriously and ensures that corrective actions are taken immediately to prevent recurrence and maintain a trustworthy communication environment for all users.

Education and Awareness

Single Wish believes that informed users contribute to a safe and compliant communication environment. We provide clear guidance, educational materials, and best practices for managing subscriptions, setting preferences, and recognizing legitimate communications. Users are encouraged to learn about their rights under anti-spam laws and to apply responsible digital communication practices. By fostering awareness and understanding, Single Wish empowers users to make informed choices, participate in secure interactions, and avoid potential risks associated with unsolicited messages or fraudulent communications.

Contact Information

For any questions, concerns, or clarifications regarding this Anti-Spam Policy, consent management, or communications received from Single Wish, users are encouraged to contact our support team. We are available during business hours to assist with inquiries, manage subscription preferences, and ensure compliance with all anti-spam and consent requirements. You can reach us by phone at or by email at . Single Wish remains committed to providing secure, professional, and legally compliant communications that respect your preferences and privacy.